Frequently Asked Questions
Everything you need to know about your Kisah experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.
What is Kisah's return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.
How do I ensure I choose the right size?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart as our fits may vary by collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Where are Kisah garments manufactured?
Our collections are ethically produced in certified factories that prioritize fair wages and sustainable manufacturing processes. Quality and integrity are at the heart of our story.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.